Cancellation Policy

Effective Date: June 25, 2026

At Outdooriva, we want your outdoor adventure to start on the right foot. This Cancellation Policy explains how order cancellations are handled for purchases placed on outdooriva.com, including cancellation timing, refund processing, and what happens after an order has shipped.

1. Order Cancellation Window

You may request to cancel your order free of charge before your order has been shipped. For the best chance of cancellation, we strongly recommend contacting us within 12 hours of placing your order.

Most orders are processed and prepared for shipment within 1–3 business days. Cancellation requests submitted after 12 hours may still be considered if the order has not yet entered the shipping or dispatch stage, but cancellation cannot be guaranteed.

2. How to Request a Cancellation

To request a cancellation, please contact our customer support team as soon as possible:

Email: info@outdooriva.com
Phone: +1 (573) 202-0420

Please include the following information in your cancellation request:

  • Your full name
  • Your order number
  • The item or items you wish to cancel
  • Your reason for cancellation, if you would like to provide one

We will review your request and notify you whether the cancellation has been approved. Please do not assume your order has been canceled until you receive confirmation from us.

3. Cancellation Before Shipment

If your cancellation request is approved before the order is shipped, your order will be canceled at no additional cost. We do not charge any cancellation fee for orders canceled before shipment.

Once the cancellation is confirmed, a full refund will be issued to the original payment method used at checkout.

4. Refunds for Canceled Orders

Once your cancellation is approved, we will initiate the refund within 1–3 business days. After the refund has been initiated, please allow 5–10 business days for the funds to appear in your account, depending on your bank, card issuer, or payment provider.

Refunds for canceled orders are issued in accordance with our Refund Policy. Please review our Refund Policy for full details about refund methods, refund timing, and refund eligibility.

5. Cancellation After Shipment

Once an order has been shipped or handed to the carrier for delivery, it can no longer be canceled. We may be unable to intercept, redirect, or stop a package once it has entered the shipping process.

If your order has already shipped and you no longer want the item, please wait for the package to be delivered. Once delivered, you may submit a return request in accordance with our Return & Exchange Policy.

Please note that original shipping charges are non-refundable after shipment unless otherwise required by applicable law. Return shipping costs may be the customer’s responsibility, as described in our Return & Exchange Policy.

6. Refused or Undeliverable Packages

If a package is refused at delivery or returned to us as undeliverable due to an incorrect, incomplete, or unavailable shipping address, Outdooriva is not responsible for failed delivery caused by inaccurate information provided at checkout.

If a package is returned to us, we will contact you to discuss available next steps, which may include re-shipment or refund review where applicable. Re-shipping fees or deductions for the original shipping cost may apply in accordance with our Shipping Policy.

7. Order Modifications

If you need to modify your order before it ships, such as updating a shipping address, changing a product option, or adjusting item quantities, please contact us as soon as possible at info@outdooriva.com or +1 (573) 202-0420.

Order modifications are subject to the same timing limitations as cancellations. We can only accommodate changes before the order enters the dispatch or shipping process. We cannot guarantee that all modification requests can be completed, but we will do our best to assist you.

8. Related Policies

This Cancellation Policy should be read together with our other policies:

9. Consumer Rights

Nothing in this Cancellation Policy limits any rights you may have under applicable consumer protection law.

10. Policy Updates

We reserve the right to update this Cancellation Policy at any time to reflect changes in our business operations, fulfillment process, carrier arrangements, or applicable legal requirements. Any changes will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Cancellation Policy or would like to submit a cancellation or modification request, please contact us:

Outdooriva
Website: outdooriva.com
Email: info@outdooriva.com
Phone: +1 (573) 202-0420
Office Address: 601 Newcastle Ct, B, Rolla, MO 65401, USA
Customer Support Hours: Monday to Friday 9:00AM-5:00PM CT